Conversational AI for the service platforms you already run
Every caller served.
Every case updated.
Put a conversational AI agent on the service desk and CRM you already run. Callers raise a case, check where it stands and get it resolved — in their language, at any hour.
Live call
Illustrative
Inbound
+1 415 555 0142
On call
02:41
Caller
My bag did not arrive on the flight from Frankfurt.
Agent
I have your booking. I am raising a baggage claim now — can you confirm the last four digits of your ticket?
Caller
Haan, 4-8-2-1. Aur update mujhe SMS pe bhej dena.
Agent speaking
Caller switched: English → Hindi
Written to your service desk
Caller
Verified
Case
Baggage claim
Reference
Shared on call
Updates
By text
Outcome
Case raised and confirmed
What it fixes
Your platform automated every channel except the phone
Chat and email got self-service years ago. Voice still means a menu, a queue and someone retyping into the case. That gap is what callmesh closes.
Voice is the channel nobody automated
Today
Your service platform deflects chat and email, but a caller still gets a menu, a queue and whatever capacity is rostered that hour.
With callmesh
A conversational AI agent answers on the first ring, works inside the same platform, and handles as many callers as arrive at once.
“Where has my case got to?”
Today
Status chasing floods the desk. People who could self-serve call anyway, because the phone cannot read the record to them.
With callmesh
The agent reads the live record, tells the caller exactly where the case stands and what happens next, and logs that they asked.
Customers call in many languages
Today
Press-one-for-language menus, and staffing a separate team per language, lose the caller in the first minute.
With callmesh
One agent serves every language you choose, and follows the caller when they switch language mid-sentence.
Internal helpdesk calls burn first-line capacity
Today
Password resets, account unlocks and access requests arrive by phone and occupy the people you hired for real incidents.
With callmesh
The agent verifies the employee, completes the reset or unlock in your systems, and records it against their ticket.
The case notes are written after the fact
Today
People work the call in one window and the case in another, so notes are late, thin or missing when the next person picks it up.
With callmesh
The agent updates the case while it is still talking, so the next person opens a record that is already complete.
Disruption arrives all at once
Today
An outage, a cancelled flight or a product recall triples call volume in an hour, exactly when no roster can absorb it.
With callmesh
Capacity is a setting, not a hiring round. Every caller is answered through the spike, and the queue never forms.
How it works
On your lines, in your platform, in three steps
Your own service and operations leads set this up in plain language. No new phone system, and nothing waiting in an engineering queue.
Every change is reviewed and reversible, so you are never one bad edit away from a bad caller experience.
What the agent handles
Illustrative
Resolves
Case status, service requests, resets
Verifies
The caller, before disclosing anything
Escalates
Anything needing human judgement
Records
The case update, as it goes
Step 01 of 03
What callers get
A call that ends with the case actually moved
It verifies who is calling, works the case in your platform, says exactly where things stand, and brings in a colleague the moment judgement is needed.
Serves every market on one agent, in the caller’s language.
Choose the languages you support and the agent answers in them — including the moment a caller switches language mid-sentence. No language menus, and no separate team per market.
Caller
Hi, I am calling about the case I raised yesterday.
Agent
It moved to your regional team this morning and is due a response today. Shall I add a note for you?
Caller
Haan, aur update mujhe SMS pe bhej dena.
Choose your languages
Switches mid-sentence
No “press 1 for…” menus
Answers on the first ring, at any hour
No queue, no hold music, no voicemail nobody checks — however many callers arrive at once.
Verifies the caller, then works the case
Confirms who it is speaking to, raises or updates the record, and triggers the confirmation before the call ends.
Escalates with the case, not a blank screen
You decide which moments need a human. Your colleague picks up a caller who has already been verified and a case already written up.
Every call leaves an auditable record
What the caller asked, what was agreed, what changed in the case and how it ended — so supervisors can spot-check quality instead of guessing.
After the call
Illustrative
Outcome
Baggage claim raised
Resolved
Handled by
The agent, with no transfer
Case
Updated with notes and next step
Available
Recording and transcript
Start with one call reason
Case and claim status
Incidents and service requests
Password reset and account unlock
Travel disruption and lost baggage
Patient scheduling and results
See use cases
Ready for enterprise IT
Fits your access, audit and data rules
Keep your numbers, work inside your own systems of record, and satisfy IT and security review without a bespoke project.
Keep your existing number
Customers keep dialling the number they know. Nothing on their side changes.
Works inside your systems of record
Whether cases live in a service-desk platform, a CRM or something built in-house, the agent reads and writes through your own APIs while the caller is on the line.
Your credentials stay yours
Access to your systems is held securely and can be rotated without touching an agent.
Invite-only access, four roles
No public sign-up. Owner, admin, supervisor and viewer — supervisors publish, viewers only read.
Multi-factor authentication
TOTP-based MFA, optional per member or required for the whole workspace.
Audit trail and data residency
Every change is recorded with who made it and when, and your call data stays in the region you choose.
FAQ
Next step
See it handle your busiest call reason.
A 30-minute demo on your own call flow, wired to a system your team already uses.
Access is invite-only. We set up your workspace on the call.
Conversational agents your supervisors build and run.
© 2026 callmesh
Made in India